The know-how that makes your service team great shouldn't wait for a flight. Mira Guide captures how your best expert fixes a fault — then makes it available right at the machine: to your own technicians, your service partners, and your customers, in their language. Fewer dispatches. Fewer escalations.
A handful of senior experts hold the know-how, and they can't be on every site, in every time zone, at once. The same problems get solved over and over — by your most expensive, least available people.
A junior technician, a service partner, or a customer's operator hits a fault they can't place, so they escalate it back to you. A problem that could have been solved in minutes becomes a call, a dispatch, and hours of downtime.
It's dense, monolingual, and out of date the moment the machine ships. How your best people actually diagnose and repair the machine never left their bench.
Every new site, partner, and region is another place your service knowledge has to reach — in the same quality, in the right language. As the installed base grows, the gap between your best experts and everyone else widens.
Your best service expert records the fix the way they actually do it. Mira turns it into searchable, multilingual guidance and makes it available in context to everyone who services the machine — your own technicians, your service partners, and your customers.
Your senior technician records a diagnosis or repair hands-free, from their own point of view. No documentation project, no studio. Mira turns it into a clean, chaptered, searchable guide — the real procedure, not the sanitized manual.
Put a QR code on the machine. A scan opens the right guide instantly — for your technician, a partner, or the customer's operator — in their language, player-only for a clean kiosk look or with the full assistant for troubleshooting. The machine guides whoever's standing in front of it.
Share machine guides through your own branded portal, an embed in your customer's system, or scoped external access for specific customers and partners. Private embeds are domain-locked. You decide who sees what — from one customer to your whole installed base.
Deflect the calls that don't need a human, and turn after-sales from a cost center into a branded, scalable service your customers value — and renew. Fewer unnecessary dispatches, more first-time fixes, and new technicians who get up to speed on your real procedures instead of shadowing a senior for months.
Give every customer the senior specialist's answer at 2 a.m. without staffing 24/7. The assistant replies in the customer's language, grounded in your real procedures, with a link to the exact step — so fewer problems escalate to your experienced people.
Ship every machine with operator training and troubleshooting built in. Commissioning gets faster when the operator can learn the machine before — and after — your team leaves site.
Put the relevant know-how right at the machine — for your partners' technicians as well as your own. Partners resolve more faults on their own and escalate to your central experts far less often. Fewer escalations to headquarters, faster onboarding for new partners, more consistent quality across the network, and service capacity that scales internationally — without growing your central team at the same pace.
Your competitors sell a machine and a PDF. You can sell a machine that teaches its own operator — in any language, on the machine itself.
Unplanned downtime costs the world's 500 largest companies around $1.4 trillion a year — 11% of revenue. Every hour your machine is down is your customer's money.
Siemens/Senseye (2024)The average first-time-fix rate is just 75% — one in four service calls needs a repeat visit, and a quarter of those repeats happen because the technician lacked the right knowledge.
AberdeenAI grounded in expert know-how lifts the least-experienced most — a 14% average gain becomes 34% for novices. Exactly the new operator at your customer's site.
NBER / QJEAbout one in six people working in Germany is a foreign national — and your machines run far beyond Germany. The operator who needs the fix rarely speaks the language the manual was written in.
BA / DestatisMira is built and operated in the EU, with full data-residency mode and no use of your content to train anyone's models. When you put proprietary machine knowledge into a platform and share it with customers, where it lives and who controls it matters. With Mira, it stays inside the EU and stays yours.
You don't need to document your entire service organization before you see value. The service pilot starts where expert time is being lost today: one machine family, 2–5 experienced experts, 10–20 recurring service cases — captured, deployed, and evaluated in about 30 days.
Take one machine family or type and pinpoint the recurring questions, faults, and situations that keep pulling in your experienced specialists.
Experienced service technicians record how they diagnose and solve these cases. Mira turns that practical knowledge into reusable, structured guidance.
Make the knowledge available to selected technicians, service partners, or customers — and measure how it changes real service cases: questions resolved without a central expert, escalations avoided, expert time saved.
Rather see it for yourself? We are at AMB 2026 in Stuttgart from 15 to 19 September, showing how service knowledge gets captured once and reaches the whole network.
Book a 30-minute demo and see how a machine builder supports a larger installed base — with its own technicians, partners, and customers — without growing its central service team at the same pace.
Free to start. No credit card. Live in under a week.
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